Beware of WhatsApp groups
Everything we told you we saw on the Twitter account of WABetaInfo . We investigated the subject and we want, like this well-known twitter profile, to contribute our grain of sand so that WhatsApp improves in support issues.
Many users are involved in bans and blocks, by the messaging application, without violating any of the rules and bases that the platform establishes for a correct use of the application. This is something that happened to a French user and that he denounced in Reedit.
Blocked on WhatsApp for belonging to a group that changed its theme, photo and title:
Then we translate the message he published on Reedit and you can access it by clicking on the link that we have shared with you above:
"Hello everyone, I haven't found any solution for almost two months.
I was permanently banned from whatsapp after a hack and sent tons of messages to whatsapp support without any feedback about it. I try to get in touch with anyone who can fix our problem or at least get in touch with someone close to support. I have proof of what I am reporting. I live in France (many phrases in the image are in French but can be translated). Can you help me? I'm desperate.
This is my story:
We were 13 people, friends from Belgium and France in a WhatsApp group.
On February 9th we were banned.
One of our friends (his nickname is "Pierre Coucou"), was hacked (apparently he accepted a message (in English ~ mistakenly sent you 6 digit). He was an admin in our group, so the hacker took your admin rights. Hacker changes image (porn image), changes group title (Japanese character about porn boy), adds and deletes phone numbers. I was busy and didn't see all these changes on my phone but
In the afternoon, a large part of my group received a ban from WhatsApp. We tried many times to send messages, emails to support, but they rejected all requests. Today I try again, because I have family and friends there. I pass all the captures (you can see them in the Reedit link that we left you earlier in the article). We haven't done anything wrong.
Right now, I have a list of profiles of people on Facebook and Twitter who are unfortunately not helpful. If anyone knows people from whatsapp support, please help me, help us."
WhatsApp Support:
Here it is clear that WhatsApp support is not efficient at all when it comes to helping in cases like the one we have de alt with.
When a person is banned and blocked because they violate the rules and bases of the platform, it would not hurt to leave a small door so they can complain. Especially if they are punished for belonging to a specific WhatsApp group. As we have seen, anyone who is a group administrator can cross the wire and have a multitude of people banned and blocked, simply by changing the group theme.
This is something very delicate that the WhatsApp team should assess.
Greetings.
