A new feature is coming to Instagram
Some time ago we let you know that Instagram was going to "redesign" its direct messages. He did it by integrating it, more or less, with the Facebook Messenger app. But, in addition to that, it also makes more and more different improvements.
And today we're going to talk about one of these improvements, since a very interesting new function has arrived in direct messages on Instagram. It is about the possibility of configuring frequent and default questions in them.
We can add up to 4 frequently asked questions and choose if we want them to be activated or deactivated
To be able to see this function you will have to access the messages on Instagram, being a company or creator account. When doing so, a message will appear at the top in which it suggests you to configure the frequently asked questions. These questions will suggest questions users can ask when starting a chat with us.
Create FAQs
We can configure these frequently asked questions from the message itself or, later, from the Settings. In any case, the application will guide us so that we can configure and add all those questions that we consider appropriate.
When doing so, the application will show us a screen where we can add the questions we want. We can add a total of 4 different questions and we can choose if we want the questions to be displayed when we start a chat with our account.
We can add the questions we want
It will also inform us that the questions that we have configured as frequently asked questions will appear as a suggested question when we start a chat with our account. In this way, people will know what to ask or what we are willing to answer.
We understand that this feature is intended primarily for business accounts and possibly influencers. But this does not imply that anyone else can use them. How about this new feature that has added Instagram to your direct messages?
