The reception given to a person in which the meeting expresses great joy and rejoicing is known as a welcome. Now from the professional point of view, when a person joins a new work team, they also receive a welcome from the members of the company with the aim of helping the worker to integrate and feel comfortable in their new environment workplace or work area.
There are welcomes that leave a special mark on the heart. In fact, these welcomes are very important, so much so that they are essential to encourage a person to visit us again. If a person does not feel welcome in a particular place, they will most likely not return.
You can not only welcome a person through words but also through gestures. For example, a hug is a symbol of welcome during the Christmas holidays when people who are far away come home.
Building a satisfying experience begins with a friendly reception and attentive greeting. Helping customers feel important and knowing that they are heard and understood from the moment they enter the establishment is the first action to build a positive and lasting relationship with them.
The rules for greeting in a pleasant and engaging manner are simple: kindness, a smile, a proper presentation, and an attitude of service.
Normally, the greeting is followed by a short phrase that invites the client to start the dialogue: "Good morning, I can help you." The same should be done with a clear and cordial tone of voice, vocalizing well at the moment of speaking.
If he is a well-known customer and we trust him enough, he will appreciate a slightly more personal greeting: “Good morning, Mr. Garcia, I am glad to see you here again. What I can help ”.
The intimacy of the greeting will depend on the degree of friendship and trust that the client has offered us and the treatment we have received with him. Whenever possible, try to remember the customer's name and call them by name. It's something that, for most people, we like.
