The word cordiality is derived from cordial and comes from the Latin cor cordis, syntactically it is a noun, morphologically it is feminine, its meaning is frankness or sincerity. This term is so modern that at the beginning of the last century it still did not appear in the dictionary of the Royal Academy. Cordiality can be said to be a mixture of joy and optimism. A person who offers cordiality is one who shows others good education that offers a pleasant treatment to his fellow men.
This value is learned mainly in our homes, it is there and through our parents that they teach us to greet, to thank, and that in the long run they strengthen our identity. In the labor aspect, it is very important to maintain cordiality among co-workers, a respectful treatment will allow labor relations to flow in a more pleasant way.In service companies, cordiality is essential because it will depend on the business Whether you are successful or not, serving customers with cordiality will make them convey a good image to the company.
We have to bear in mind that a customer who is well attended in person or by phone feels comfortable with the person who attended him and this will give the company a good image.
By offering a cordial treatment we can overcome moments of hostility much easier and will allow us to get closer to our interlocutor, let's not forget that courteousness does not take away courage, always keep these two phrases in mind please and thank you, these will open all the doors and they will make you convey a good image.
