What to do if Amazon order is late
If you are a premium customer of Amazon, you will know that one of the advantages you have is the guaranteed deliveries In addition to this, it also has many other benefits such as access to your TV, music, cloud. If you usually buy in this online store, you will be very interested in making them Prime customers.
We are and we encourage you to do so. In addition, they have a special treatment with their paying customers and that is that if the delivery date that they guarantee you in Prime orders is not met, you can obtain compensation for it.This is what has happened to us recently and that we are going to tell you about below.
But before continuing, we encourage you to become PRIME customers from the following link:
How to claim compensation if your Amazon order is late:
If in the purchase you have made, always being a Prime customer, you are guaranteed a delivery day, this is usually fulfilled. Unless you are not at home at the time of delivery. But, normally, they don't usually fail.
But on certain dates, given the high volume of shipments, the delivery company may not have time to deliver it that day. This happened to us recently and, due to work reasons, we were very frustrated that we didn't receive it on time. That is why we filed a claim.
How to claim on Amazon:
We are going to explain how to claim on Amazon from the iPhone. A how and effective way to do it and receive compensation for it:
- We access the Amazon app.
- Click on the side menu button (three horizontal lines at the bottom right of the screen).
- We scroll down until we find the “Customer Service” option and press it.
- After that, click on "My delivery, order or return" and select the product that has not arrived on the stipulated date.
- Now we choose the option «Where is my order? and, after that, we choose "Shipping is delayed".
- In the next menu we select “I need more help”, as shown below.
Click on "I need more help"
- Now we choose “Send email now”.
- And it is on that page that appears, where we have to write a text explaining our displeasure for not receiving the product on the date guaranteed by Amazon and then click on send the e-mail.
Amazon rewards you as follows:
Doing this, after a time that usually does not exceed 12 hours, we will receive an email apologizing for the "failure". In it we will find a text similar or similar to the following:
« Our priority is to give you the best service in all possible aspects, and since in this situation we have not been able to fully satisfy your needs, we want to compensate you so that in the future you can continue to trust us as your online store favorite for all your purchases. For this reason, I have decided to offer you a promotional credit of 5 euros that you can use for your next order of products sold by Amazon.es. "
In addition, they will inform us of how to redeem it, the time we have to do it and the restrictions that this promotional credit has.
So you know, if your Amazon order arrives late, claim this way. We can benefit from different compensation ranging from promotional credit to one month free to Amazon Premium that will be added to your subscription.
We hope you found it of interest and, if so, share it on your favorite social networks and messaging apps.
