Instagram is constantly adding news to its application. We have seen the arrival of IGTV for all users as well as a new function that will be rolled out little by little based on its success that will allow us to tag users in videosLet's go upstairs.
Quick Replies or quick responses make it easier to respond to direct messages
Well, in addition to news for all users, there are also news for those people who have enabled the company profile. For all these users, the Quick Replies or quick responses are gradually being deployed.
The icon to view quick responses
This new feature makes an appearance in direct messages. It is focused on those profiles that manage their business from Instagram or promote it and get a large number of messages. With this new function you will be able to respond to them much faster by creating “shortcuts” to texts.
If we have the function activated we will see, right next to the GIF icon a new icon of a text bubble with three dots. If we press it we will access the quick answers but for this the first thing to do is to configure some.
Quick Replies settings
By clicking on "New quick response", we can add a shortcut or abbreviation for the quick response. It can be anything, be it words or random numbers. We cannot use symbols as a shortcut.
The following will be to add the message that we want Instagram to generate when we write the established shortcut. The message can be anything from a thank you or a greeting to relevant information from the Instagram account. An example may be that someone asks for shipping costs to a store's Instagram and it has a quick response prepared for it.
Without a doubt, a very good function for all company profiles, especially for those who can generate questions or accept inquiries.
