Self Services, or by its translation in Spanish Self-service is the practice of serving oneself, generally this is applied in the purchase of articles; the most common examples include service stations, in gasoline pumps where the customer serves their own gas instead of having an assistant to do so, in the world of banking an example of this has also evolved are ATMs, how people withdraw money and deposit the same, most stores in the western world where the customer uses a shopping cartin the store, placing the items they wish to purchase in the cart and then proceeding to the checkout / aisles, or in buffet restaurants, where the customer serves their own plate of food from a large central selection.
In 1917, the United States Patent Office granted Clarence Saunders a patent for a "convenience store"; Saunders invited his customers to pick up the merchandise they wanted to buy from the store and present it to a cashier, rather than having the store clerk consult a list submitted by the customer and collect the merchandise. Eventually Saunders licensed the business method to independent grocery stores, which operated under the name "Piggly Wiggly."
Self-service can be applied by phone, web, and email to facilitate customer service interactions through automation. The implementation of self-service software and self-service applications, for example: online banking applications, web portals with stores, self-service airport check-in is increasingly common.
It can also be included in Self Services, a type of retail business, where customers come by themselves to the products they want to buy; Businesses that allow their customers a self-service aspect can be of great confidence for them, because the same customers are free to choose their product without the need to wait for an employee to attend to their orders, It has generally become a breakthrough for the business world to implement this technique.
